Privacy Policy

Last Updated: Aug 22, 2024

Impactify App LLC (“Impactify”) is committed to maintaining privacy protections for its users.

This Privacy Policy (“Policy”) is designed to help you understand how we collect, use, and safeguard the information you provide to us and to assist you in making informed decisions when using our Service. For purposes of this Privacy Policy, “Site” refers to our website at Impactifyapp.com and our web application through which users can access and use our “Service,” collectively the “Services.” The terms “we,” “us,” and “our” refer to Impactify App LLC. “You” refers to you, as a user of the Services. This Policy is incorporated into and is subject to Impactify’s Terms of Service. Capitalized terms used but not defined in this Privacy Policy have the meaning given to them in the Terms of Service.

By accepting our Terms of Service and using our Services, you consent to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

In addition to the activities described in this Privacy Policy, we process Personal Information provided by body shops (our “Customers”) that use our software to manage their operations. Our Customers may collect Personal Information about their end-customers, such as name, phone number, email address, vehicle details, and repair information. We process such Personal Information as a service provider on behalf of and according to the instructions of our Customers, who are the entities responsible for processing the Personal Information of their end-customers. To understand how a Customer processes your Personal Information, please contact that Customer directly.

1. Information We Collect

1.1. Information Collected by Automated Means

We collect certain information from your browser or device when you use our Services.

Cookies and Similar Technologies. When you view or use the Services, we collect data such as the referring URL, the type of browser you use, your device type, the time and date of access, and other information that does not personally identify you. We use cookies, which are small text files with a unique identifier, to track this information. Cookies help us collect information about your use of the Services and keep a record of your preferences. We may use both persistent cookies, which remain on your device after you close your session, and session cookies, which expire when you close your browser.
Location Information. We may collect and store your location information, such as GPS coordinates, if you enable your mobile device to send it to us. This information may be used to improve the provision of our Services.
Google Analytics. We use Google Analytics to collect and analyze information about the use of our Services and to report on activities and trends. You can learn more about Google’s practices by visiting Google’s Privacy Policy and opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on.
Third-Party Web Beacons and Buttons. We may implement third-party content or advertising on the Services that uses web beacons or similar technologies to collect information. This information is collected directly by the third parties and is subject to their data collection, use, and disclosure policies.

1.2. Information Collected Directly

In addition to the information collected automatically, we collect the information you provide to us directly:

Account Registration. When you register for our Service, you must provide us with your name, email address, basic business information and a password to create an account. You may also optionally provide additional information, such as some extra business or team details.
User Content. We collect any information you upload or post to or through our Services.
Communications. We collect any information you provide to us when you communicate with our customer support team or submit requests for information about our Services.
Job Applications. If you apply for a job with Impactify, we will collect the information you provide, such as your resume and references.

1.3. Information Provided by Third Parties

We may receive information about you from public datasets, business partners, or third-party services integrated with our Service.

2. How We Use and Share Information

2.1. How We Use Personal Information

We may use Personal Information we collect for the following purposes:

Internal and Service-Related Usage. We use your Personal Information to operate, maintain, enhance, and provide all features of our Services, respond to your requests, and provide support.
Analytics and Improving the Service. We use your Personal Information to understand usage trends and preferences, improve our Services, and develop new features and functionality.
Communications. We may use your email address or other Personal Information to contact you for administrative purposes, provide customer service, or send promotional communications. You may opt out of promotional communications as described in this Privacy Policy.
Tailored Content. We may use your Personal Information to personalize our Services, remember your preferences, and provide customized content and advertisements.
Aggregate Data. We may de-identify or aggregate information to monitor and analyze the effectiveness of our Services, marketing activities, and overall site usage.
Job Applications. If you apply for a job at Impactify, we may process your Personal Information to evaluate your application.
Legal. We may use your Personal Information to enforce our Terms of Service, defend our legal rights, and comply with legal obligations.
AI and Communication Services. Impactify uses AI services provided by OpenAI to power certain features of our Services, including but not limited to customer support interactions, automatic customer updates, and email communications with third parties. By using our Services, you acknowledge and agree that any information processed through these AI features may be transmitted to and processed by OpenAI in accordance with OpenAI’s privacy policies. We take reasonable steps to ensure that the AI’s use of your Personal Information is compliant with applicable laws and is in line with industry standards for privacy and data protection. Not all information is accessed by AI.
Other Purposes. We may use your Personal Information as described in a notice at the time of collection or as you otherwise consent.

2.2. How We Share Information

We may disclose information to third parties under the following circumstances:

Impactify Affiliates and Subsidiaries. We may share Personal Information with our affiliates and subsidiaries.
Other Users. Any information you voluntarily share on our Services, such as in a public profile or with other users, may be accessible to others.
Vendors and Service Providers. We work with vendors and service providers to provide hosting, development, maintenance, AI functionalities, and other services. These vendors may have access to your Personal Information to perform their functions.
Advertising Partners. We may share your Personal Information with third-party advertising partners to provide ads that may interest you.
Other Third Parties. We may share your information in aggregated or de-identified form, to comply with legal obligations, to protect our rights, or in the event of a merger, sale, or other asset transfer.

3. Your Rights and Choices

Account Information. You may update, correct, or delete your profile information and preferences by accessing your account settings. If you wish to access or amend any other Personal Information we hold about you, or request that we delete information obtained from a Customer, contact us at support@impactify.com.
Opt-Out. You can opt out of receiving promotional emails by following the instructions in the email or contacting us at support@impactify.com.
Privacy Settings. Depending on your location, you may adjust your cookie settings through your browser. Note that no security measures are perfect, and we cannot guarantee that information on our Service will not be accessed by unauthorized persons.
Do Not Track. Our Site does not respond to Do Not Track signals from web browsers.

4. How We Protect Information

We use physical, managerial, and technical safeguards to protect Personal Information against unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the security of our systems. If a security breach occurs, we may notify you electronically.

5. Third-Party Services

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party websites you visit.

6. Children’s Privacy

Our Service is not directed to children under the age of 16, and we do not knowingly collect Personal Information from children under 16. If we learn that we have collected such information, we will take steps to delete it. If you believe that your child under 16 has provided Personal Information to us, please contact us at support@impactify.com.

7. Data Transfers

Our Services are hosted in the United States and are intended for users within the United States. If you use our Services from other regions, you consent to the transfer, storage, and processing of your data in the United States.

8. AI and Communication Disclosures

Impactify integrates AI-powered functionalities provided by OpenAI into various features of our Services, including customer support, automated communications, and other operational tasks. By using our Services, you acknowledge and agree that:

Data Processing by AI: Information processed through AI functionalities may be transmitted to and processed by OpenAI in accordance with their privacy policies. While we take measures to safeguard your data, you understand that the AI’s responses and actions are based on the information provided to it, and Impactify does not warrant the accuracy, completeness, or legality of any content generated by the AI.
Limitation of Liability: Impactify disclaims any liability arising from the use of AI-generated content, including but not limited to, inaccuracies, errors, or legal consequences resulting from the AI’s output. You agree to use AI-generated content at your own risk and understand that such content should be verified independently before reliance or action.

9. Changes to Our Privacy Policy

We reserve the right to change this Policy and our Terms of Service at any time. We will notify you of significant changes by email or through a prominent notice on our Site. Significant changes will take effect 30 days after notification. Non-material changes or clarifications will take effect immediately. Your continued use of our Services indicates that you agree to the updated Privacy Policy.

10. Contact Us

If you have any questions regarding this Privacy Policy or our practices, please contact us at:

Email: support@impactify.com
Mailing Address:
Impactify App LLC
Attn: Legal
1712 Langley Ave, Irvine, CA, 92614